![]() ![]() I tried the "Use the Record-Edit-Save portion for a test as Walt suggested. If I get a resolution, I'll let you know. I guess since the Video List is blank, that's why I never see any edit screens or anything else. ![]() None of the controls on the left side do anything. The left side of the screen (where I can view the video while it is being recorded) goes black after I hit Stop Recording. I still haven't gotten an answer as to why after I capture a Video it never shows up in the Video List on the right side of my screen. The Roxio software does not offer me the option of what format I want to store the file in. I think that it needs to be a mpeg2 file. The problem with the software crash when I try to Import a file from "C:\Users\John\Videos\Easy VHS to DVD\Captured Videos" seems to be because the file is a mpeg file. Those folks seem to be having a lot of trouble figuring out what my problems areĪfter a full software reload, the Roxio software is stable enough that it doesn't crash on start up any more. ![]() If you still have issues, turn off the Antivirus and try an external network (I used a hotspot to see if my network was blocking it.Are the Help Desk tickets public domain? If so, can you look at 11365742 for me please? Run the install file (Can be downloaded here: )Ĥ. Install the Roxio Video Capture USB device drivers. This is what finally worked, when everything else did not.Ģ. Log in as your ORG's Local admin account. Here are the steps that finally worked for me:ġ. I tried to drill down into the install files on the disk and see if I could get the core program installed, and worry about updates after, but it would just direct me to run the Updater first. I originally suspected my ORGs firewall or my AV was the issue, but it does not seem to be. really fast then it would go away, then nothing. exe would launch, but it would pop up with Checking for updates., then moved to Downloading updates. This was on a Domain connected PC, and i was trying to install it as a Domain Admin. I had an issue where once I got the drivers for the USB device installed, I could not install the application. I struggled to install Easy VHS to DVD 3 Plus on a Windows 10 PC for a few hours. ![]()
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